Terms and Conditions

Instalatic is provided and supported by VP SOLUTIONS, MB. Registration code: 307570995. VAT: LT100020394010. Address: Vilkpėdės g. 22, LT-03151 Vilnius, Lithuania.

Instalatic is intended for professional and commercial use by companies, entrepreneurs and independent specialists. The account represents a company; engineers and other employees receive access through its account and roles.

Instalatic is an online service for managing telematics installation and service orders. It is intended for professional and commercial use by companies, entrepreneurs and independent specialists.

One subscription covers one company. Every pricing region includes the same features. Access is enabled automatically after payment.

There are no plan-based limits on employees, engineers, orders or photos.

Uploads do have technical limits: up to 10 MB per file, 2 GB per user and 20 GB per company.

There is no free plan. A discount of up to 100% can be granted.

The trial lasts 14 days and begins when you start it. No payment card is required and nothing is charged when it ends. Once a paid subscription starts, Paddle renews it automatically for the same period until it is cancelled.

Instalatic subscription purchases are made through Paddle, which acts as the seller for the payment transaction (merchant of record). Paddle handles payments, applicable taxes and refunds. Instalatic is provided and supported by VP SOLUTIONS, MB. Paddle's Buyer Terms also apply to the purchase.

The Customer Portal lets you update your payment method, view invoices and cancel your subscription. Cancellation without a refund leaves access available until the end of the paid period. Following a failed payment and the configured grace period, data remains available for viewing and export while changes are blocked.

If a renewal payment fails, Paddle retries it and access continues for another 7 days. After that Instalatic becomes read-only for the company: data can still be viewed and exported, while changes are blocked.

You may request a full refund within 14 calendar days of each payment, including monthly and annual subscription renewals.

Instalatic does not guarantee a level of availability. Support answers by email at [email protected] within one to two business days. Help with setting up and with moving existing data in is available on request, without a promised deadline. Technical limits on uploads are described above.

These terms are governed by the law of Lithuania, and disputes are heard by the courts of Lithuania. Data a company puts into Instalatic stays that company data; VP SOLUTIONS, MB receives no rights over it beyond what running the service requires, and the technical catalogue is described separately in the Privacy Policy. The liability of VP SOLUTIONS, MB is limited to the amount paid for the subscription over the preceding twelve months. Changes to these terms are announced by email at least 30 days in advance. These terms take effect on the day they are published.